Overview

We provide professional IT services, digital solutions, and software-related services. Due to the nature of digital and service-based work, refunds and cancellations are handled according to the policy outlined below.

Our refund policy is valid for 30 days from the date of payment unless otherwise stated in a written agreement or contract.

 

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The project has not yet started, and a cancellation request is made within the allowed time frame

• Services were not delivered as agreed due to an issue solely caused by us

• A duplicate or incorrect payment was made

Once work has begun, refunds may be partial or not applicable, depending on the stage of project completion.

Non-Refundable Services

The following services are non-refundable:

• Completed or partially completed projects

• Digital products, software, source code, or downloadable materials

• Consultation fees, discovery sessions, or setup charges

• Custom development work once initiated

• Maintenance, support, or subscription-based services already rendered

Project Cancellations

If you wish to cancel a project:

• You must notify us in writing via email

• Any work completed up to the cancellation date will be billed accordingly

• Refunds, if applicable, will be calculated based on the remaining scope of work

Refund Process

Once your refund request is received:

• We will review the request and assess eligibility

• You will be notified via email regarding approval or rejection

• Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider

Late or Missing Refunds

If you have not received your refund:

1. Please check your bank or payment account again

2. Contact your payment provider or bank for processing updates

Need help?

Contact us at Eliteitsolutionpk@gmail.com for questions related to refunds and returns.